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Ktowntogo.com FAQ

We answer all of your frequently asked questions

Ktowntogo.com places utmost importance in providing our partner restaurants and customers a pleasant experience on our platform. If you have any other questions other than the ones listed here, please feel free to get in touch with us by using our online form or emailing us at info@ktowntogo.com. If you have an urgent matter, please call us at 1-888-586-9697(KTOWN97) Monday through Friday between 9AM and 6PM. We look forward to hearing from you.

Ktowntogo.com is an online ordering platform where users can order food quickly, and seamlessly - for pick-up or delivery. We provide the platform for users to place orders online, manage their order history, and earn exclusive reward points for using the service. Ktowntogo.com currently services New York and New Jersey Bergen County area (Palisades Park, Fort Lee, Ridgefield, Ridgefield Park, Englewood, Teaneck, Edgewater, Englewood Cliffs, Cliffside Park, Leonia, Little Ferry, Hackensack, Moonachie, and etc.) and we're consistently adding more regions to the list.

Our goal is partnering up with great local restaurants that offer awesome food, so you have the widest selection of dishes at affordable prices. We aim to make it simple, easy, and hassle-free for our users to get their next meal delivered to their doorstep. And as an added benefit, we also offer free reward points (K-Rewards) for registered users placing orders online that gives you points for each and every order placed online that can save you money on future orders. For more information about about K-Rewards, please scroll down to learn more.

From your computer, laptop, or mobile device, that's connected to the internet - type www.ktowntogo.com.

  1. Sign up for a new account by creating your log-in user name and password. Creating an account makes it easier for you to place future orders and also makes you eligible to earn free K-Rewards.
  2. Make sure to select "Delivery" or "Pick-up".
  3. Search by zip code or full address to find the nearest restaurant. Or if you already have a restaurant in mind, search by the restaurant name.
  4. Once you have a restaurant in mind, scroll through the menu and choose the dishes.
  5. Once you're done with selecting from the menu, if you have specific instructions for the restaurant add them into the comments section - then click 'Order Now' button to confirm information.
  6. Fill out the payment information then complete your order.
  7. Now sit back and relax. Your meal will be prepared with tender loving care, and will be delivered straight to your doorstep (if delivery).

K-Rewards is a loyalty reward point system introduced to save you money. Each and every order placed within the site at any restaurant for any amount will earn you points. Once accumulated, you can redeem the points for savings on your order. Customers who are registered for an account will be eligible to earn free K-Rewards on all orders placed no matter the amount. So please make sure to create an account before placing your order. And make sure you're logged in to your account when placing the order as well.

Reward points will be giving based on your subtotal order amount.

If your K-Reward points reach a certain threshold, you can redeem the points for savings on your order. For example: with K-Rewards points at 5000 points, you can save $5 dollars on your current order. During checkout, you'll be able to select the redemption savings that's applicable to your account. (i.e. '$5', '$10', '$15') And clicking on it will apply the points for redemption.

During special promotional event periods, you may receive additional points based on the promotion details. Please refer to any promotional material that's presented during those times.

If you intend on using your points on an order, please make sure to apply them before finalizing checkout as we cannot apply them afterwards.

Yes! We accept cash payments for your order, but keep in mind that you will not earn any rewards on it.

If there are any issues that require a refund due to the restaurant's errors or mistakes, and we can confirm with the restaurant - a refund will be processed immediately. Complaints and other reasons for refund will need to be approved by the restaurant before we can proceed with any sort of refunds or adjustments.

Please review our terms and conditions for additional details.

Once you are registered and logged in, you will see a button on the top right corner of the site that either is a profile icon (on mobile devices) or "Hello..." with your name (on desktop). Clicking that will allow you to access your account dashboard. From here you can manage your profile, check order status, order history, change/save payment information, and etc. Setting up your profile will make it easier to complete future orders.

Once you've registered for an account and signed in, click on the "FREE K" on the home page above the search bar. A window will pop up where you can input your friend's or family member's phone number. Once an invitation is sent, and they sign up for an account and verify, you'll receive free K-Reward points that'll be automatically applied to your account. This is a great opportunity to earn free K-Reward points that you can apply to save money on your next order, so stay active, invite more friends for more points, and save more money!

Note:

  1. You cannot refer-a-friend without logging in. You must be a registered user before you can invite someone.
  2. After registering, your friend must confirm their email address in order for both you and your friend to receive the k-rewards.

You can now purchase K Rewards Gift from our gift shop and use it to apply payment to your order, or to send it as a gift to someone. This makes the perfect gift to someone you care about that love food as much as we do. What's better than great food?

Step 1. Choose your gift rewards amount and add to cart
Step 2. If it's for a gift; name, email ID and phone number of recipient must be included in the comment section during the checkout process.
Step 3. It'll be ready to use once you email confirmation.

Ktowntogo.com is now offering its own delivery service for our loyal customers. K-Delivery is available for selected restaurants only at the moment. Please look for the K-Delivery logo in the restaurant's menu page.

Normally, delivery is provided by the restaurants directly. And we did hear some of the complaints from our users. With K-Delivery, we offer faster delivery from restaurant to your doorstep. With the delivery service under our supervision, you can expect faster, seamless, and more professional service for a more enjoyable delivery experience. We are currently still expanding on this idea, and will gradually provide this service to more restaurants and customers soon. So stay tuned for additional details!

* Please see our Terms of Use for more details about our K-delivery.

You can reach us in any of the following ways:

  • Our online contact us form found here.
  • Tel: 1-888-586-9697(KTOWN97)
  • Email: info@ktowntogo.com

Are you looking to expand your restaurant business? Do you want a simple way to provide your delicious selection of dishes to a wider audience? Are you paying too much for your current delivery services? We'd love to hear from you. We offer an end-to-end package to help you market your restaurant, receive orders online, and manage your customer base. From website design & development for your restaurant, to setting up all of your menu items on our platform - you no longer have to worry about all of the complications of doing business online. All this is offered at very competitive rates! Learn more by getting in touch with one of our sales associates.

If you're interested, please get in touch with us:

  • Tel: 1-888-586-9697(KTOWN97)
  • Email: info@ktowntogo.com

Earn up to 50,000 K-Reward points for referring your favorite restaurant!

We are currently offering up to 50,000 K-Reward points when you refer your favorite restaurant(s) to us. In order to receive the points, the restaurant must sign up with the KtownToGo platform and stay active for at least 30 days.

The Process:

  • Email the following information to info@ktowntogo.com
    • Your Ktowntogo ID (email address)
    • Store information (Contact name, address, email, phone)
    • Any additional details or instructions
  • You will receive a confirmation from one of our staff members.
  • Wait for restaurant enrollment to Ktowntogo
  • Once enrolmment is complete, we will automatically apply the points to your account and notify you.

Note: You must be registered on KtownToGo and have your email address verified.

Want exclusive discounts and more?

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